Our Policies
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Health and Safety
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Cancellation Policy
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Privacy Policy
Health and Safety
Wiping down of equipment
All persons are to wipe down equipment after use. Sanitising wipes will be provided. We use biodegradable, hypoallergenic, antibacterial wetwipes.
Wearing grippy socks
All persons are to wear grippy Pilates socks for both hygienic and safety purposes. Grippy socks are available for purchase or you may bring your own in.
Support from Reformer instructors
All our instructors are highly trained with training in First Aid and CPR too. If an instructors gives you a recommendation, please see that they have your best interest at heart and their guidance is there to support you in training well and preventing injuries.
Liability
Active Flow and those acting on our behalf accept no liability for any loss, damages, or expenses of any kind, including, without limitation, loss of or damage to property, or claims by third parties howsoever arising in connection with your participation in reformer classes or community runs and events.
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This exclusion of liability shall not apply to damages arising from death, personal injury, or damage to property, caused by the negligence of Active Flow or any of its employees, agents or volunteers, or to any other liability we cannot exclude by law.
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Active Flow welcomes people of all abilities, however, by agreeing to these rules, you accept that you do so entirely at your own risk and that it is your responsibility to ensure that you, or those you are responsible for, are fit and able to take part in Active flow Reformer classes or community runs and events.
Please ensure, where appropriate, that you take medical advice before participating in any Active Flow classes, runs or events.
Conduct
At all times you must be mindful of your actions and the impact it can have on others, remembering that there are families, children and vulnerable adults attending our classes, runs and events. Where we deem behaviour to not be appropriate for an event of this nature, we reserve the right to take all action necessary to safeguard those in attendance.
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By registering and/or participating with Active Flow Classes, runs or events, you shall be deemed to accept that you also agree to follow our rules and guidelines.
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If you volunteer for our community run you must follow any additional rules and guidance provided, in addition to complying with any local laws.
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Should Active Flow be notified, and it be proven to our satisfaction, that you have participated at Active Flow Classes, runs and/or events in a way that is not in accordance with Active Flow rules and/or guidelines, and/or that you have carried out actions/activities in any location that places Active Flow at risk or into disrepute, then Active Flow will take any action we deem reasonable and appropriate which can include up to relinquishing your duties from roles of responsibility within Active Flow, deletion of your Active Flow profile and banning from attending and/or participating at any or all Active Flow Classes, runs and/or events.
Cancellation Policy
12 hour cancellation policy
Our 12 hour cancellation policy is there to ensure that clients are able to book and attend classes in a timely manner and so that the studio can function optimally.
All cancellations must be made at least 12 hours before the class starts or the class credit will be lost.
Privacy Policy
We respect your privacy
and confidentiality
​Active Flow Pilates understands that you have a right to share your personal information and we respect the privacy and confidentiality of the information provided by you.
This information we collect from you is used to provide you with the best possible service.
Unless you give us explicit consent to act differently, the following policy will govern how Active Flow Pilates handles your personal information and safeguards the privacy of your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Please note that if at any time Active Flow Pilates is required by law to release information about you, Active Flow Pilates must cooperate fully.
This Privacy Policy may be revised and amended. This Privacy Policy represents the latest version of Active Flow Pilates Privacy Policy.
Storage and security of your information
​We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
Cookies and Pixels
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.
Disclosure of your information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of loveathletica.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
Third parties
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of loveathletica.com.au, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.